DfT Expectations for Passenger Information During Rail Replacement Operations
Partnerships & Integrations | Product Updates | Industry Insights
When rail services are disrupted, passengers are often willing to accept that replacement transport is necessary. What they are far less willing to accept is uncertainty.
Over the last few years, expectations around passenger information during rail replacement operations have increased significantly. The Department for Transport (DfT), Train Operating Companies (TOCs), local authorities and passengers themselves all expect operators to provide accurate, timely and accessible information throughout the customer journey.
